ANU
GOUD
Service Desk Analyst
Level 1 IT Support
2022-2025
Customer Operations
Woolworths Group
40 customers/shift • 99% accuracy
2025
Bachelor of IT
Melbourne Institute of Technology
Networking • Systems Administration
2025
IT Support Intern
Baoan Australia
35 tickets/week • 95% SLA
2026
Microsoft 365 Certified
Microsoft Certification
Microsoft Fundamentals • Security
Current Focus
ITIL Foundation
In Progress
Service Desk Lab
Building
0
SLA Compliance
Baoan Australia, 2025
0
min
Avg Resolution
Level 1 Support
0
Weekly Tickets
Average, Baoan 2025
0
%
Faster Onboarding
25+ staff at Baoan
Technical Stack
Applied in service desk environments
Windows 10/11
Microsoft 365
Active Directory
ITSM / Ticketing
Available for IT Support & Service Desk Roles
Based in Sydney | Available immediately
